Frequently Asked Questions

Flooring FAQs

What is the difference between solid hardwood, engineered hardwood, and LVP?

Solid hardwood is made from a single piece of wood, offering timeless beauty and durability. It can be refinished multiple times but is sensitive to moisture, making it best for above-ground areas.

Engineered hardwood has a real wood veneer over a plywood core, giving it more stability against moisture and temperature changes. It’s ideal for basements or over radiant heating and can be refinished a limited number of times.

LVP (Luxury Vinyl Plank) is a durable, waterproof, synthetic option that mimics hardwood. It’s scratch-resistant and low-maintenance, making it perfect for high-traffic or moisture-prone areas like kitchens and bathrooms.

How do I choose the right type of flooring for my home or business?

Choosing the right flooring depends on your needs. For high-traffic or moisture-prone areas, LVP is durable, waterproof, and low-maintenance. Solid hardwood offers a timeless, natural look, ideal for living rooms and bedrooms. Engineered hardwood balances style and durability, handling moisture better than solid wood.

Consider your lifestyle, the level of maintenance you’re comfortable with, and the specific conditions of each space.

What are the benefits of oak flooring?

Oak flooring is known for its durability, timeless beauty, and versatility. It has a classic grain pattern and can be stained in various colors to suit any style. Oak is also highly resistant to wear, making it ideal for high-traffic areas, and it can be refinished multiple times, extending its lifespan for decades. Its strength and natural resistance to moisture add to its lasting appeal.

What is the installation process for hardwood flooring?

The installation process for hardwood flooring typically involves:

  1. Preparation: Ensure the subfloor is clean, dry, and level. Acclimate the wood to your home’s environment.

  2. Laying the floor: Hardwood planks are either nailed, stapled, or glued down, depending on the type of floor and subfloor.

  3. Finishing touches: After installation, trim and baseboards are added, and the floor may need sanding and sealing if it's unfinished wood.

It’s recommended to hire professionals for a precise and durable installation.

How do I maintain and care for my hardwood floors?

To keep your hardwood floors looking their best, regularly sweep or vacuum to remove dust and debris. Use a damp (not wet) mop with a hardwood-friendly cleaner for deeper cleaning, and avoid harsh chemicals or excessive moisture. Place mats at entryways to reduce dirt, and use felt pads under furniture to prevent scratching. For long-term care, hardwood floors may need refinishing every 7–10 years, depending on traffic and wear.

What types of finishes do you offer for hardwood floors?

We offer a variety of finishes for hardwood floors, including oil-based polyurethane, water-based polyurethane, and hardwax oils. Each finish offers different levels of durability, sheen, and maintenance needs, so you can choose the best option for your space and lifestyle. Our team can help guide you through the selection process.

Is hardwood flooring pet-friendly?

Yes, hardwood flooring can be pet-friendly, especially harder species like hickory or oak that are more resistant to scratches and dents. For added protection, we recommend applying a durable finish and cleaning up spills or accidents quickly to prevent staining or damage. Keep your pets’ nails trimmed and use area rugs in high-traffic areas to extend the life of your floors.

Can I install hardwood flooring in moisture-prone areas like basements or bathrooms?

Solid hardwood is not recommended for moisture-prone areas like basements or bathrooms, as it can warp, buckle, or swell with exposure to excessive humidity. However, engineered hardwood or luxury vinyl plank (LVP) are excellent alternatives that offer the look of wood with greater moisture resistance, making them suitable for these areas.

What is the lifespan of hardwood versus LVP or engineered flooring?

Solid hardwood floors can last a lifetime with proper care, often exceeding 50 years or more. They can be refinished multiple times to restore their appearance. Engineered hardwood has a lifespan of 20–30 years depending on the thickness of the top layer and wear, while LVP typically lasts 10–20 years, offering durability with minimal maintenance.

Can hardwood floors be refinished or repaired?

Yes, one of the biggest advantages of hardwood flooring is its ability to be refinished and repaired. Solid hardwood can be sanded down and refinished multiple times, depending on the thickness of the planks. Minor damage like scratches and dents can often be repaired without the need for a full refinish, extending the life of your floors.


General FAQs

Where are your hardwood floors manufactured?

Our hardwood floors are proudly manufactured at our Millwood plant in Ellijay, Georgia. We use locally sourced materials, crafting high-quality red and white oak, hickory, maple, and pine hardwood flooring right here in the Appalachian foothills.

What brands of LVP, engineered, and pre-finished flooring do you stock?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

What areas do you serve with your flooring products and services?

We are committed to delivering quality flooring solutions to our customers across Georgia, Tennessee, and nearby regions. Our store locations in Chattanooga, Knoxville, and Manchester enable us to effectively meet the diverse needs of our clientele, ensuring convenient access to our extensive range of products and services.

Do you provide flooring installation or recommend installers?

We do not handle installation or finishing work; however, we can provide you with a list of recommended professionals who can assist you with these services. Please let us know if you would like to receive this list, and we will be happy to provide it.

Can I visit your showrooms to see samples in person?

Yes! We welcome you to visit any of our showrooms located in Chattanooga, Knoxville, or Manchester. Our knowledgeable staff is available to help you explore samples of our hardwood flooring, LVP, engineered wood, and more, so you can find the perfect fit for your space.

Do you provide repairs or maintenance services for hardwood flooring and machines?

Yes, we offer both flooring and machine repair services. Our team provides expert in-house machine repairs for sanding, finishing, and installation equipment, as well as maintenance services for your hardwood flooring to keep it in top condition.

Find your perfect flooring today.